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Costa Coffee

The challenge

Costa Coffee serves millions of customers every day and behind every latte or flat white is a team balancing speed, service, and constant communication.

But as customer expectations rose,so did the operational strain. Staff were spending valuable time answering the same questions, chasing internal updates and managing feedback manually. This slowed down service and left little room for personal interaction.

Costa needed to scale smarter without hiring more people.

Costa Coffee

The challenge

Costa Coffee serves millions of customers every day and behind every latte or flat white is a team balancing speed, service, and constant communication.

But as customer expectations rose,so did the operational strain. Staff were spending valuable time answering the same questions, chasing internal updates and managing feedback manually. This slowed down service and left little room for personal interaction.

Costa needed to scale smarter without hiring more people.

The Levios solution

Levios deployed its AI Automation Toolkit across store operations. Within days, Levios was:

  • Handling customer queries via AI-powered chat
  • Sending automated feedback and review requests
  • Managing common in-store FAQs and ticket escalations
  • Syncing data with internal CRM systems for staff visibility

The goal wasn’t to replace people. It was to give them time back – and it worked.

The results

Millions of interactions

filtered and managed
more efficiently

70%

of common queries
became automated

Staff focussed

more on customers,
not on screens!

Reviews improved

in quantity and
satisfaction improved

Want results like this?
Let’s talk.

Book a FREE consultation

“Levios helped us do what we do best – serve people. Our stores are running smoother, and our teams are freed up to focus on the customer.”

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